What this policy covers
This policy explains what information Bratcher Heating & Air, LLC handles when you visit bratcherheatingandair.com or call us. The website has no forms and no accounts; it exists to explain our services and give you our phone number.
Information you give us by phone
When you call, we ask for what you need to schedule and complete the work: your name, the service address, a phone number and a description of the problem. We use it to schedule, perform and follow up on the job, and to keep a record of the equipment we worked on.
Information collected when you browse
Like most websites, our hosting provider may record standard server logs, such as IP address, browser type and the pages requested, to keep the site secure and working. Fonts are loaded from Google Fonts, which receives your IP address when the page loads. The map on our pages only loads from Google after you choose to view it.
How information is shared
We do not sell personal information. We share it only when needed to do the work you asked for, such as ordering a part under your equipment model, or when a call is forwarded to another HVAC provider because our technicians are all committed, in which case the details you give are passed on so that provider can help you. We may also disclose information when the law requires it.
Cookies
This website does not set advertising or tracking cookies of its own. Third-party services named above may set their own cookies under their own policies.
Keeping information safe
We keep job records only as long as they are useful for service history, or legal and tax requirements, and we limit who can see them.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete records we are not required to keep. Call (615) 412-2815 or write to us at 2354 US-41, Greenbrier, TN 37073.
Changes to this policy
We may update this policy as the website or our practices change. The date at the top of this page shows the latest version.